My Bitcoin Card

7-DAY REFUND POLICY

Last Updated: May 20, 2025

7-DAY DIGITAL SATISFACTION GUARANTEE

We stand behind our digital Bitcoin debit cards with a 7-day money-back guarantee. If you're not completely satisfied with your digital card purchase, we'll refund your payment.

DIGITAL REFUND ELIGIBILITY

To be eligible for a refund under our 7-day policy, the following conditions must be met:

  • The refund request must be submitted within 7 calendar days from the date of digital card purchase
  • The digital card must not have been used for any transactions
  • Your digital card credentials must be deactivated through our secure portal
  • Your account must be in good standing with no violations of our Terms of Service
  • Any digital wallet integrations must be removed before requesting a refund

HOW TO REQUEST A DIGITAL REFUND

To initiate a digital card refund request:

  1. Log in to your secure My Bitcoin Card dashboard
  2. Navigate to the "My Digital Cards" section
  3. Select the digital card you wish to refund
  4. Click the "Request Refund" button
  5. Complete the brief digital refund form
  6. Confirm the deactivation of your digital card
  7. Submit your request

Alternatively, you can contact our customer support team at refunds@mybitcoincard.com with your order number and the email address used for purchase.

DIGITAL REFUND PROCESSING

Once your digital card refund request is approved:

  • Your digital card will be permanently deactivated in our system
  • Refunds will be processed to the original payment method used for the purchase
  • Bitcoin refunds will be processed at the current market rate at the time of refund processing
  • Digital refund processing typically takes 1-3 business days, but may vary depending on your payment provider
  • You will receive an email confirmation once your digital refund has been processed
  • Your digital card credentials will be securely deleted from our systems

NON-REFUNDABLE DIGITAL ITEMS

The following are not eligible for refunds:

  • Digital cards that have been activated and used for transactions
  • Transaction fees incurred while using the digital card
  • Digital cards that have been integrated with third-party services
  • Premium digital card designs or customizations
  • Digital card upgrades or add-on services
  • Special promotional or limited edition digital cards (unless otherwise specified)

DIGITAL SECURITY AFTER REFUND

After processing your refund, we take the following steps to ensure your digital security:

  • Your digital card credentials are permanently deleted from our active systems
  • All tokenized versions of your card are revoked from payment processors
  • Digital wallet integrations are disconnected
  • Transaction history is archived according to regulatory requirements

EXCEPTIONS

We may make exceptions to this policy in the following cases:

  • Digital card technical issues or functionality problems
  • Compatibility issues with specific digital wallets or payment platforms
  • Incorrect digital card tier issued due to our error
  • Digital security concerns or unauthorized access (with verification)

CONTACT US

If you have any questions about our digital refund policy, please contact our customer support team at:

Email: refunds@mybitcoincard.com